We Are Committed To The Health And Safety Of Our Patients and Employees

Office Update: 09/01/2020

   At the Coatney Professional Center your health and safety, as well as the health and safety of our staff is at the forefront of all that we do. We have worked hard during these difficult times to assure we are providing the same quality dental care, with every added precaution to keep us safe.

   When you arrive for your appointment, we will take your temperature, and ask you to fill out a questionnaire. Masks are required in the office, and we also request you follow the social distancing in the reception area, which is easily accomplished due to our large reception area.

   We are performing hourly cleaning of the reception area. In our clinical areas, we have enclosed rooms, not open bays. In every room we have added HEPA filtered Air Purifiers, which are constantly cleaning the air. We have also added a chairside extra-oral HEPA filtered suction device, to further protect our patients and staff. These air purifiers and extra-oral devices are not required by the CDC for the implementation of dental care, however, Dr. Coatney felt it was imperative to go beyond the required procedures to insure we are doing everything possible to protect our patients and staff.

As always, we continue to take our time with you,(no assembly line work here) to answer your questions, and present you with treatment options so you can make the best choices for your dental health as well as for your financial budget. 





Office Update: 6/3/2020

We are now cleared for all dental procedures, including hygiene appointments! As always, your safety is our highest priority, and we have now implemented updated infection control procedures for both the clinical as well as the reception areas, according to the CDC and the NY State Department of Health guidelines. 

We are requiring all patients in the office to wear a mask when not undergoing dental procedures. If a patient must be accompanied by a family member or guardian we are asking that extra person to please wait in the car while the dental procedure is taking place, and we will call them when the patient is ready to leave. Our expansive reception area does allow for social distancing, however, if you are uncomfortable waiting in the reception area, please alert us prior to the appointment. In that instance, we will have you wait in your car, and we will call you when we are ready to escort you to the clinical area. All patients arriving for clinical care will have their temperature checked, as well as go through a brief screening for symptoms of COVID-19.

Our enhanced infection control procedures are designed to keep our patients as well as our staff safe. We understand that there are some patients that will be considered high risk, and may prefer to defer their dental care until a later date. Please let us know if you would prefer to reschedule your appointment, as we do have many patients that are anxious to get in for their regular care.

Office Update: 5/23/2020

As of today, we are still under orders to see dental emergencies only. If you have an appointment for hygiene or for routine dental care through May 29th, Those appointments are now cancelled. While we are on pause, we have been planning, researching CDC guidelines, and purchasing extra equipment to enhance our infection control procedures. We terribly miss serving our patients, and hope to be back up and running soon.

If you are having a dental emergency, we can be contacted by hitting the "Contact Us" button on the home page of this website. Leave your message, and we will get back to you as quickly as possible.

We are also offering tele-dentistry now, as a means to have an emergency consultation with Dr. Coatney, without leaving your home. Again, use the "Contact Us" button on this website, and then if a tele-dentistry consultation is appropriate, we will give you instructions on how this works.

Office Update: 4/19/2020

Our stay-at-home pause has now been extended to May 15. We are still seeing our patients for dental emergencies only. If you have an appointment for hygiene or for routine dental care prior to May 15th, it is now cancelled. We will be contacting you to reschedule your appointment at a later date.

If you are having a dental emergency, we can be contacted by hitting the "Contact Us" button on the home page of this website. Leave your message, and we will get back to you as quickly as possible.

We are also offering tele-dentistry now, as a means to have an emergency consultation with Dr. Coatney, without leaving your home. Again, use the "Contact Us" button on this website, and then if a tele-dentistry consultation is appropriate, we will give you instructions on how this works.

Office Update: 4/1/2020

Governor Cuomo has now issued a state-wide pause, and although Dentists are considered essential workers, we are required at this point to see emergency patients only. We are currently contacting our patients scheduled for hygiene to reschedule appointments. Our office will be open April 6th, for emergencies only, but this will be by appointment only, in order to limit the number of patients in the office at one time. 

If you are experiencing a dental emergency, please call the office, leave your name, number, and a brief message and we will get back to you. You can also send us a message through our "Contact Us" button on the Home page. 

Office Update: 3/19/2020

While you are at home "Social distancing", don't forget about good oral hygiene! :)

We have been closely monitoring the daily reports from the President's Council on COVID-19.  At this point we have no confirmed cases in Cattaraugus County, and have had no specific patient concerns at our office. That being said, at the recommendation of the President's Council on COVID-19, we have decided that it is in the best interest of our patients, employees, and also for the good of the country, for us to close the office for the next two weeks. In doing so, we will be contributing to the "social distancing" effort, thereby protecting our patients and our employees. In addition, a two week furlough will help to conserve needed medical supplies, such as face masks and gloves, which will be needed by those medical workers that are on the front line of caring for the sick.

Starting March 23rd, the office will be closed for 2 weeks. We will reopen on April 6th, and resume our normal patient care. 

We will not be in the office over these next two weeks. If you have any dental concerns during this time, please leave a message on our machine, and we will periodically screen them. We thank you for your patience and understanding as we all try to navigate this difficult situation.

As stated in our earlier post,when we resume our patient care:

  1. If you have traveled to any High Risk area in the last 14 days
  2. If you have been in contact with someone testing positive for COVID-19
  3. If you have symptoms of fever or cough, or sore throat. 

In any of the above cases we ask that you please cancel your appointment and reschedule at a later date. Also, if you feel you are in a high risk group and wish to reschedule at a later date we understand and will be happy to comply with your wishes.

As always we will continue to monitor the advice from the CDC, the American Dental Association, and the President's Council on COVID-19. If any changes occur, we will update you on this website.

As an added note, we realize that this chain of events not only hurts our business, but many of our fellow small businesses. We are now asking everyone to consider helping any way you can, by buying a small gift certificate from a restaurant, or gym, or any other small business, or start a go fund me site for any employee that may be especially hurt by these circumstances. We will only get through this if we all think about helping each other.

God's Blessings,

Dave and Sheri Coatney and the Coatney Professional Center Team


Office Update 3/17/2020

   Like all of you, we have spent the last few days and weeks learning about the Coronavirus (COVID-19), and how it is impacting Cattaraugus County, The United States, and the world in general.

We are closely following information from the CDC, and we are continuing to discuss the situation at our regular morning meetings with concern for all. We continue to monitor the effects and recommendations with the utmost concern for our patients and dental team.

At this point we ask that you let us know :

  1. If you have traveled to any High Risk area in the last 14 days
  2. If you have been in contact with someone testing positive for COVID-19
  3. If you have symptoms of fever or cough, or sore throat. 

In any of the above cases we ask that you please cancel your appointment and reschedule at a later date. Also, if you feel you are in a high risk group and wish to reschedule at a later date we understand and will be happy to comply with your wishes.

If you are healthy, there is no need to cancel. We continue to keep the highest standards of infection control for our dental and Massage rooms, along with the use of Universal Precautions including frequent hand washing, use of Hand Sanitizer, the wearing of disposable gloves and masks. In addition we are proceeding to disinfect our reception area frequently, and as always hand sanitizer is provided for patient use at the counter.

As we continue to navigate this difficult time, we will keep you apprised of any changes which may occur in our daily routine as we continue to serve the dental needs for you and your family.

God’s Blessings,

David E. Coatney, DDS, Sheri L. Coatney, LMT and Coatney Professional Center Team